NeuroHub Privacy Policy
Effective September 30, 2026
1. What we collect
At registration: your email address and username. During use: model request history, credit-consumption statistics and technical logs (IP address, request time, device type) for security and service operation.
Files you upload (e.g. model weights, audio for transcription) are processed solely to perform the operation you requested.
2. Why we process data
Service delivery: authentication, email confirmation, executing model requests, maintaining balance and operation history.
Security and improvement: abuse prevention, fault diagnostics, aggregated usage statistics.
3. Legal bases
Processing is based on contract performance (providing the Service), legitimate interest (security, fraud prevention) and your consent where required (e.g. newsletters you opt into).
4. Who we share data with
Data is never sold or shared for marketing. Limited access may be held by: the payment provider (top-up processing) and infrastructure providers (hosting, model-weight storage) — strictly as needed to operate the Service.
Data may be disclosed upon a duly authorised request of state authorities as prescribed by law.
5. Retention and security
Data is retained until account deletion and for a reasonable period thereafter (to meet statutory accounting requirements).
Technical safeguards include password hashing, HTTPS transport, internal service isolation and staff access controls.
6. Your rights
You may request access to your data, its correction, deletion, restriction of processing, withdrawal of consent, and a machine-readable copy.
To exercise these rights write to privacy@neurohub.ai — we respond within 30 days. You may also contact your local data-protection authority.
7. Cookies
The site uses strictly necessary cookies: login session and interface-language choice. Analytics and advertising cookies are not set without your consent.
Disabling strictly necessary cookies in the browser would break site functionality.
8. Contacts
Data-protection questions: privacy@neurohub.ai